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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Opinions on transit
If anyone with a web hosting provider's perspective, or even just an end user's perspective, could send me off-list opinions on AT&T, MCI, XO, NTT and Sprint I'd appreciate it. Direct experience would be best, don't really want hearsay. I'm particularly interested in how the various companies NOC's respond to less run of the mill problems such as issues with other customers of theirs having problems that affect you, BGP communities and traffic engineering questions/answers and then just plain performance, etc. We've recently experienced problems where us and a mutual customer of one of our transit providers couldn't talk to each other due to a failing link on the other customer's side. That remote company is multi-homed so I just needed to make them not prefer our common transit to get to us side. The transit provider does not allow me to prepend just to that remote AS, accolades to providers that do offer this, so our only option to resolve the problem was to turn our link to this transit off, leave our customers behind the remote ISP unable to get to us, or get the transit provider to help. Well, provider was useless and told me to call their German NOC since the country where the problem was is handled through there. So, we're going to replace them with one of the above and I want some real world feedback to go along with the providers' versions of how they perform and respond to support requests. Thanks, David |