North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: botnet reporting by AS - what about you?
On Sat, 13 Aug 2005, Hannigan, Martin wrote: > > I was on it and unsubscribed. They wouldn't disclose the collection or > validation process at that time. This made it useless for the most part > as its hard to act on someones word without some idea of how they are > getting their data and avoiding collateral damage. > this was part of my point ;( It's hard to call up a customer and say: "someone told me that you were bad, could you stop please?" normally they hangup after saying something uncooth and about 'you are crazy'... :( I may be crazy, but most of the abuse folks aren't. there has to be complete info in the complaint: 1) logs 2) timestamps 3) timezones they should be in some structured (see inch-wg/rid for some almost-standards-based examples) text-based format that is easily parsable by machines.
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