North American Network Operators Group
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RE: clec vs ilec, how do you know who's lying?

  • From: Kuhtz, Christian
  • Date: Tue Jul 19 11:20:14 2005 
> Hello everyone, not sure if this is off topic or not
> since it is will be operational in nature if I can ever
> get the service set up. :-)  I'm having the pleasure, or
> lack thereof, of ordering some data connectivity via a
> very large clec which requires the ilec to provide the
> local loops.  Well we're about two months past the
> estimated install completion and all I get from the clec
> is continuous blame pointed at the ilec who has now
> missed three install dates and in turn has wasted staff
> time sitting there from 8 to 5 each of the days; assuming
> they were really scheduled in the first place.  I know the
> two types of entities don't particularly like each other
> but at this point how do I tell who's lying to me?  I
> have supposed work order numbers for the ilec but I don't
> have any direct contact with them to see if they are
> real numbers and if the disposition of the previous
> work orders are what the clec has told me or if they are 
> messing things up themselves and trying to cover it up.

Hmm, I don't know specifically how you'd resolve that since your
customer relationship is likely with the clec, but.. Every ilec has a
wholesale unit (in BellSouth territory this is called BellSouth ICS -
Interconnection Services) and you could probably get in touch with them
directly and run the work order numbers by them and see what they say.
That's the sort of thing I did when I was on the outside and
blamestorming started. ;-)

Best regards,
Christian

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