North American Network Operators Group

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RE: GBLX congestion in Dallas area

  • From: Joel Perez
  • Date: Tue Jun 07 12:36:14 2005

I totally agree with you Richard.
But, in this case all im getting is the run-around from GBLX when
calling them about it. I managed to open up a trouble ticket with them
but their Techs weren't telling me anything other than they will look
into it and call me back.
Even though I am a customer, im not getting any answers so I tried the
list as a last ditch effort to get some info.

Joel Perez    |  Network Engineer
305.914.3412  |  Ntera

-----Original Message-----
From: Richard A Steenbergen [mailto:[email protected]] 
Sent: Tuesday, June 07, 2005 12:28 PM
To: Joel Perez
Cc: [email protected]
Subject: Re: GBLX congestion in Dallas area

On Tue, Jun 07, 2005 at 12:09:26PM -0400, Joel Perez wrote:
> Is anybody seeing any congestion in the Dallas area for Global
> I'm seeing packet loss to some of my equipment up there.

There is a large fiber cut in the area (somewhere between Dallas and 
Houston), affecting a lot of capacity coming out of Dallas on several 
carriers (including GX and Qwest at the very least). Two of our OC48s on

this path have been down since around 14:57 UTC.

That said, this isn't the proper place to whine about congestion.
I would say that is what customer support numbers are for, but since
is nothing they can do to splice it any faster, I'm going to recommend a

healthy dose of suck it up and deal. :)

Richard A Steenbergen <[email protected]>
GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1