North American Network Operators Group

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Re: Acceptable DSL Speeds (ms based)

  • From: Luke Parrish
  • Date: Wed May 04 12:36:22 2005


Yes, but I have to hold my upstream accountable for the level of service they provide to me and eventually to my end customer.

We have ways to measure download speed and ms response time from my network down to the customer and them from my network out to the internet via our upstream. However I am looking for benchmarks to compare these times against...




At 11:16 AM 5/4/2005, Andrew Lee wrote:


I have found that "acceptable speeds" for residential users will vary widely from one area of the country to another. To a large degree it is a perception issue rather than an empirical one (ie www.cnn.com loads "too slowly"). The best metric for the happiness of a DSL customer base seems to be simply how many complaints you get and how many switch to cable modem. Granted, there are always a silent majority who are unhappy and will never let you know until they cancel, but the number of complaints you do get can usually be used to extrapolate the rest.

That being said, I think it would be a useful thing for a provider to have a local way to measure speed from the customer to some relatively close point in the network, and then you as a company can evaluate if your upstreams suckiness more accurately than a customer could. I think it would be reasonable to expect that a customer should get near line rate across your network and to the first hop of your upstream. After that, it depends on the suckiness factor.

Luke Parrish wrote:
Does anyone have a good resource for acceptable speeds for home DSL customers?
I would like to see acceptable speeds from the customer CPE to the first layer 3 hop, the hop to the upstream and the hop that leaves the upstream network.
Thanks
luke

Luke Parrish
Centurytel Internet Operations
318-330-6661

Luke Parrish
Centurytel Internet Operations
318-330-6661