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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Dear Linksys: Your broken WET54GS5 makes me sad.
Dear Support staff at Linksys: This weekend I made a futile attempt to enable WPA Pre-Shared Key mode on my home wireless network. The network consists of a Linksys WRT54G router, two WET54GS5 bridges, and a pair of Apple iBooks running MacOS X. The iBooks had no problem communicating with the WRT54G in WEP PSK mode. As soon as I made the configuration changes on the router and the laptops, the link was up and consistent. I had no such success with the pair of WET54GS5 bridges. They would report WPA initialization succes, and pass traffic for several minutes. They would then mysteriously drop link and cease passing traffic. The only way to bring the link back up was to "re-authenticate" via the WET55GS5 web interface. I spent quite a long time making sure the bridges were seeing adequate signal, and double-checking configurations everywhere. In frustration, I googled to see if other folks had seen the problem: http://www.google.com/search?q=linksys+wet54gs5+wpa+psk It seems to me that not a single customer of yours who has purchased your WET54GS5 has been able to use WPA PSK mode. I'd like to point out that WPA is advertised as a supported feature on the packaging. This has been a known defect since the product was first offered for sale. The latest firmware (which does not fix the problem!) for the device was released ONE YEAR AGO, in April of 2004. I spoke online with a helpful support person, who let me know that Linksys is indeed aware of the problem, but does not intend to do anything about it. This is dissapointing, and reflects very poorly on your new parent company. Do you plan on remedying the problem before a class-action lawsuit is organized? thank you, Matt Ghali Your former customer [email protected]<darwin>< The only thing necessary for the triumph of evil is for good men to do nothing. - Edmund Burke
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