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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Vonage SUED over not clearly informing customers re 911 service lacking
> -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of J.D. Falk > Sent: Thursday, March 24, 2005 1:37 AM > > On 03/23/05, "Sam Hayes Merritt, III" <[email protected]> wrote: > >> Subject: Re: Vonage sold over not clearly informing customers re 911 service lacking >> http://www.cnn.com/2005/TECH/internet/03/23/internet.phones.911.ap/index.htm l > > That's "sued," not "sold." > > And it's a silly case, 'cause Vonage goes to great lengths to > remind new subscribers to configure the service with the real, > physical location of their phone. Or at least, they bugged me a > lot when I signed up late last year. Or it's not so silly. The 911 service Vonage prodded you to configure is not quite the same as calling 911 from a landline (see below). So even though you told Vonage where you are and they send your call to the right building you still need to be transferred to the 9-11 call center and you still need to tell them where you are. >From http://www.vonage.com/features.php?feature=911 Your Call Will Go To A General Access Line at the Public Safety Answering Point (PSAP). This is different from the 911 Emergency Response Center where traditional 911 calls go. * This means your call goes to a different phone number than traditional 911 calls. Also, you will need to state the nature of your emergency promptly and clearly, including your location and telephone number, as Public Safety Answering Point (PSAP) personnel will NOT have this information on hand. ----- Oren Levin, Senior Developer [email protected], 973.837.2811 "Audible.com ranks among the Web's best services." CNet.com, July 2004
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