North American Network Operators Group
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Re: More on Vonage service disruptions...

  • From: JC Dill
  • Date: Wed Mar 02 22:05:44 2005 
Patrick Muldoon wrote:
What is more stable where you are, your broadband connection or your
telephone line to your LEC? (if you still have one). I know in my case
at home, the phone line was much more reliable, then my cable modem. I
can count the times on 1 hand that I had been without Dial tone in the
last 3 years (And I live in a rural area), but my cable modem connection
goes out at least once a month.
You are starting with a faulty assumption - that you *know* when your phone service has been interrupted. Unless you have some sort of special dialtone test going 24x7x365, you have no way of knowing when your phone service was unavailable except if that unavailability coincided with a time when you tried to place a call. If it coincided with a time when someone tried to dial into you, they most likely didn't realize that their inability to reach you was due to a service interruption and probably didn't notify you about the problem if/when they were able to reach you at a later time.

Where I am (in the geographic center of Silicon Valley) we have had power interruptions significant enough to reset digital clocks at least 5 times in the past 12 months. I suspect that POTS has been similarly interrupted even if I don't have any direct evidence of those interruptions.

jc