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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: The entire mechanism is Wrong!
----- Original Message ----- From: "Steven J. Sobol" <[email protected]> To: "Jim Shankland" <[email protected]> Cc: "Adrian Chadd" <[email protected]>; <[email protected]> Sent: Monday, January 17, 2005 1:33 AM Subject: Re: The entire mechanism is Wrong! > > On Sun, 16 Jan 2005, Jim Shankland wrote: > > > Of course it's unreasonable to expect a registrar to have to > > put up with such a burden during off hours: God only knows what > > kind of silly calls would come in. "Emergencies" are best > > handled in a batch during the regular work week. For the > > stuff that really won't wait, you just put a lawyer on retainer, > > who can fax off a letter telling the complainant to sod off until > > Monday morning, or until the moon is in the seventh house and Jupiter > > aligns with Mars, whichever comes first. > > > > I mean, if we can't be on the golf course by 3:00, what are we > > in this business for, anyway -- right? > > The registrar DOES need to define "Emergency." > > "Emergency" does not mean "page on-call staffers because I forgot to renew > my domain and it's fallen out of the roots, and Customer Service is closed > Saturday." Such an event is defined as being "My Own Fault, Not Due to > Catastrophic Conditions" and doesn't warrant bugging the person on-call. > > As long as the registrar defines what constitutes a page-able emergency, > they should be ok. (Or is this overly simplistic?) ime, the act of defining 'emergency' does not provoke compliance therewith. -p --- paul galynin
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