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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Service Contracts
Have you thought about using wireless links to connect your remote sites instead of using T1's? Most installations will pay for themselves in under a year. Send me an email or give me a call if your interested in options. Thanks, Russ Kreigh Network Engineer OnlyInternet.Net Broadband & Wireless Supernova Technologies Office: (800) 363-0989 Direct: (260) 827-2486 Fax: (260) 824-9624 [email protected] http://www.oibw.net ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Sam (Walter) Gailey Sent: Thursday, December 09, 2004 2:24 PM To: '[email protected]' Subject: Service Contracts Hi all, Hopefully this is not too off-topic; I'm looking for guidance in penalty clauses in service contract agreements. I run a small WAN for a town. We have an internet T-1, an internal frame T-1, five point-to-point T-1's and a small smattering of PVC's and low-bandwidth frame lines. I know we're small change, but I've had lines down for as long as four days and gotten little more than an apology from our current provider. Our contract expires soon and I'd like the next one to have a few more teeth, as in "if you're down for X hours you owe the customer a credit of X dollars." Is this common practice? What are typical penalty clauses like? Any guidance would be welcome, off-list is fine, I will summarize if people are interested. ---Walter
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