North American Network Operators Group

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RE: Service Contracts

  • From: Russ Kreigh
  • Date: Thu Dec 09 14:39:54 2004

Have you thought about using wireless links to connect your remote sites
instead of using T1's? Most installations will pay for themselves in under a
year. Send me an email or give me a call if your interested in options.


Russ Kreigh
Network Engineer
OnlyInternet.Net Broadband & Wireless
Supernova Technologies
Office: (800) 363-0989
Direct: (260) 827-2486
Fax:    (260) 824-9624
[email protected]


From: [email protected] [mailto:[email protected]] On Behalf Of Sam
(Walter) Gailey
Sent: Thursday, December 09, 2004 2:24 PM
To: '[email protected]'
Subject: Service Contracts

Hi all,

Hopefully this is not too off-topic; I'm looking for guidance in penalty
clauses in service contract agreements. I run a small WAN for a town. We
have an internet T-1, an internal frame T-1, five point-to-point T-1's and a
small smattering of PVC's and low-bandwidth frame lines. I know we're small
change, but I've had lines down for as long as four days and gotten little
more than an apology from our current provider. Our contract expires soon
and I'd like the next one to have a few more teeth, as in "if you're down
for X hours you owe the customer a credit of X dollars."

Is this common practice?  What are typical penalty clauses like? Any
guidance would be welcome, off-list is fine, I will summarize if people are