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MCI/Worldcom billing hell?
So, how many of you out there have been been lucky enough to experience the joys of trying to get MCI billing errors corrected? On today's episode of "This American Life", they detail the experiences of the show's producer, who had her long distance service slammed over to MCI. A call to her mother that should have cost a couple of dollars ended up as a $900 past due amount that MCI tried to collect. Here's the synopsis published at the show's website (www.thislife.org): > On Hold, No One Can Hear You Scream. This show documents This American Life > Senior Producer Julie Snyder's ten-month battle with her phone company (MCI > Worldcom), which overcharged her $946.36. She spent hours on hold, in a > bureaucratic nowhere. Finally, she enlists the aid of the national media > specifically host Ira Glass. You can register a complaint about the phone > company at the Better Business Bureau or at the FCC. To reach Jim Myers, the > MCI executive interviewed in the story, email him at [email protected] An audio archive of the show will be available next week from the show's website. In the meantime, I'd suggest that you send your tales of woe to Jim Meyers of MCI to dispute any argument that MCI's pervasive, systemic billing problems are isolated, rare occurrences. -- Joe McGuckin ViaNet Communications 994 San Antonio Road Palo Alto, CA 94303 Phone: 650-213-1302 Cell: 650-207-0372 Fax: 650-969-2124