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MCI/Worldcom billing hell?

  • From: joe mcguckin
  • Date: Sat Dec 04 22:07:51 2004

So, how many of you out there have been been lucky enough to experience the
joys of trying to get MCI billing errors corrected?

On today's episode of "This American Life", they detail the experiences of
the show's producer, who had her long distance service slammed over to MCI.
A call to her mother that should have cost a couple of dollars ended up as a
$900 past due amount that MCI tried to collect.

Here's the synopsis published at the show's website (

> On Hold, No One Can Hear You Scream. This show documents This American Life
> Senior Producer Julie Snyder's ten-month battle with her phone company (MCI
> Worldcom), which overcharged her $946.36. She spent hours on hold, in a
> bureaucratic nowhere. Finally, she enlists the aid of the national media 
> specifically host Ira Glass. You can register a complaint about the phone
> company at the Better Business Bureau or at the FCC. To reach Jim Myers, the
> MCI executive interviewed in the story, email him at [email protected]

An audio archive of the show will be available next week from the show's

In the meantime, I'd suggest that you send your tales of woe to Jim Meyers
of MCI to dispute any argument that MCI's pervasive, systemic billing
problems are isolated, rare occurrences.


Joe McGuckin

ViaNet Communications
994 San Antonio Road
Palo Alto, CA  94303

Phone: 650-213-1302
Cell:  650-207-0372
Fax:   650-969-2124