North American Network Operators Group

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Earth to someone with a clue at Verizon mail operations

  • From: alex
  • Date: Tue Nov 09 17:23:19 2004

Earth to someone Verizon... Earth to verizon... Come in verizon.... come in 
Verizon... We have an urgent message for you -

	This is called mail debugging 101. 

	IF 
		upon a successful authentication to your POP servers, the POP
		servers claim that there is no mail in the inbox while your
		webmail shows dozen of new unread unopened messages, (you
		are presented the printout of a telnet session to port 110
		of mail.verizon.net))

	THEN 
	
		the claim that it is the "MTU on a customer DSL router" that
		is causing the problem is wrong especially if the problem
		manifests itself on a NON-DSL connection. Making these
		claims for several days after three levels of escalation
		makes your well-ran operation look incompetent.

	END IF;