North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: Abuse Ticketing Systems

  • From: Paul Khavkine
  • Date: Thu Oct 28 10:30:08 2004

Try Request Tracker, it's very flexible and free.

On Thu, 28 Oct 2004, James Baldwin wrote:

>Are there any particularly useful ticketing systems for handling the
>sorts and volume of complaints an abuse desk sees?
>Currently my company has deployed Remedy internally and while it is
>particularly useful in managing work requests and our noc's incident
>response, it seems to be completely unsuited for our abuse desk needs.
>I've been recommended to Abacus and would be interested in anyone's
>experience with it. If someone has had a painless and successful
>experience using Remedy to handle abuse desk ticketing I'd love to hear
>a little about the overall engineering of the system to handle it.
>James Baldwin

Paul Khavkine
Network Administrator
DISTRIBUTEL Communications.
740 Notre Dame West, Suite 1135
Montreal, Quebec, Canada, H3C 3X6
1-514-877-5505 x 263