North American Network Operators Group
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Re: Are AOL's MXs mass rejecting anyone else's emails?

  • From: Mark Radabaugh
  • Date: Tue Sep 07 19:46:25 2004

Christopher X. Candreva wrote:

On Tue, 7 Sep 2004, Jon Lewis wrote:



Any network that doesn't already have it, I highly recommend signing up
for AOL's feedback loop (aka scomp reports) at
http://postmaster.aol.com/tools/fbl.html. This will give you a sort of
early warning system notifying you of spam issues on your network.



And you will also get random emails that your users have sent to AOL users, who then click on "Report as spam" seemingly at random.

I've received Spam reports on e-mail asking when someone's kids should be picked up at school, giving directions for a job interview, CONGRATULATING that same person on being accepted for the job, and in once case received a 'spam complaint' on every mail my user sent as part of a conversation.

As in, the AOL user replied, then clicked "Report as spam". He received a reply to his reply, replied, and Reported as Spam. This was not a "Stop e-mailing me" conversation. It was a perfectly normal conversation between two people.

Then there are the people who have mail forwarded from here to their AOL account, and can't get it through their thick skulls that "Report as spam" isn't doing a damn thin in this case.

Grrrr.

So it's a nice idea -- but IMHO fails in practice.



It's still pretty handy but I agree lots of AOL users seem to think the 'report as spam' button must be the delete button or something. When somebody on our network gets infected with a spam trojan the feedback loop is pretty helpful in detecting it quickly.

Mark Radabaugh
Amplex