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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Specialty Technical Publishers
Michel Py wrote: Ah, excellent pointer! I see the Vancouver BBB lists this report on their website also indicating a pattern of abuse:File a complaint with the BBB of Vancouver, BC. They are known to the BBB. Then, let their collection goons waste their time and their money, and tell them that if they want to see it back they have to send you a prepaid box. http://166.70.33.197/~van/commonreport.html?bid=105759 Better Business Bureau of Mainland B.C BBB Reliability Report Specialty Technical Publishers 10 1225 E Keith Rd North Vancouver, BC V7J 1J3 General Information Original Business Start Date: December 1986 Principal: Julie Farrell, Cust Services Mgr Phone Number: (604) 983-3434 Fax Number: (604) 983-3445 Membership Status: No Website Address: www.stpub.com Customer Experience Based on BBB files, this company has an unsatisfactory record with the Bureau due a pattern of complaints. Although the company resolves the complaints, it has failed to correct the underlying reason for the complaints. Additional Information Additional Doing-Business-As Names: S T P Specialty Technical Publishers S T P Specialty Technical Publishers Additional TOB Classifications: PUBLISHERS-DIRECTORY & GUIDE Educational/General Comments Unsolicited Invoices TIPS FOR CONSUMERS - UNSOLICITED INVOICES: For your information the BBB advises that it has received numerous complaints from businesses & organizations alleging they have received "invoices" for goods or services which they had not ordered, or "second notices" requesting payment when no "first notice" had been received. Sometimes, "final notices" have been received, threatening that the account would be turned over to a credit department and that such action could affect the credit rating of the organization and make it liable for collection and legal costs. What you have received RESEMBLES an invoice. It may be, in fact, a form of advertising. You are not required to pay anything unless you wish to participate in the offer. In some cases the goods or services offered may be of lesser quality than the quality expected for the price. In many cases these look alike invoices are paid by unwary accounts payable personnel. Be sure to educate your staff to recognize solicitations in the form of look alike invoices. Also, be sure your payables system has at least two people to authorize any payments so they can check each other. BBB Membership This company is not a member of the Better Business Bureau. Report as of 08/18/2004 Copyright� 2004 Better Business Bureau of Mainland B.C. As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
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