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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Teaching/developing troubleshooting skills
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Pete Kruckenberg wrote: | I'm working on trying to teach others in my group (usually | less-experienced, but not always) how to improve their | large-network troubleshooting skills (the techniques of | isolating a problem, etc). | | It's been so long since I learned network troubleshooting | techniques I can't remember how I learned them or even how I | used to do it (so poorly). | | Does anyone have experience with developing a | skills-improvement program on this topic? If you've tried | such a thing, what worked/didn't work for you? Outside | training? Books? Mentoring? Motivational posters? | | I'm particularly sensitive to the "I got my CCNA, therefore | I know everything there is to know about troubleshooting" | perspective, and how to encourage improving troubleshooting | skills without making it insultingly basic. | If you are looking for some courses on just analytical troubleshooting and/or problem solving techniques, you might want to look at the Kepner Tregoe stuff (www.kepner-tregoe.com). It is not network specific but rather teaches techniques. Some of their courses include: Problem Solving and Decision Making Analytic Trouble Shooting Implementing Corrective and Preventive Actions - -- ========= bep -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (MingW32) iD8DBQFA23J8E1XcgMgrtyYRAun6AKCmtmTkq8Pyq5xYBud478424x67kACeP6w9 uBUJo/El3rVXRC7TBkpb2DA= =q+YH -----END PGP SIGNATURE-----
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