|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Comcast east coast issues (was Re: what's going on with yahoo and gmail lately?)
On 2004-06-20-19:54:30, "Christopher L. Morrow" <[email protected]> wrote: [...] > do you have another channel to email the support aliases for the > sites noted? Perhaps they are unaware of their 'issue' at this time? > If you have then excellent, if you have not remember it's sometimes > difficult to see a user's problem from the server side of the fence I'd normally agree that NANOG isn't the best place for airing dirty laundry concerning one's residential broadband connection, but this is far more widespread than one might first think, maybe even bordering on operationally relevant. And of course, the standard support channels you speak of are less than closed in. I've spoken to some large-ish content hosts who've been receiving a slew of support tickets from Comcast customers in the Northern New Jersey and Philadelphia metro areas, unable to access their sites, beginning at or around last Friday. I've done a little digging of my own, and it appears as though there's some MTU/MSS-related weirdness going on. If anybody from Comcast is listening, feel free to ping me offline for more details... -a
|