North American Network Operators Group
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Re: Abuse mail boxese (was Re: Lazy network operators)

  • From: Raymond Dijkxhoorn
  • Date: Mon Apr 12 17:52:13 2004 
Hi!

> > Presumably the 6.8m figure is how many users click the 'spam' button in the AOL 
> > mail client and not how many abuse complaints are sent in?
> 
> Probably, yes.
> 
> AOL isn't a huge source of abuse compared to most DSL/cable providers,
> so probably aren't seeing a huge number of incoming legitimate abuse
> complaints. Their users are a great source of complaints, via the
> "this is spam" button, though, many of which are legitimate and most
> of which are well targeted.

But AOL is target of a lot of virusses and spam runs, and i must say, they 
do a pretty good job with managing al of that. Compliments to Carl and his 
team. They bring _fast_ responses and replys on SPAL-L and do a lot of 
work to downsize the impact of new stuff.

> High four figures / day is as high as we usually see at big broadband
> ISPs, though it can spike to five or ten times that occasionally.

Lets say, its not one of the smaller ones :)

Bye,
Raymond