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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Lazy network operators
Chris Boyd wrote: NTL World no longer accepts [email protected] email. You have to go to a web form that requires javascript be enabled and enter all of the information for them. I guess that they got tired of processing the the [email protected] mail load and just bit bucketed it.I'm late on this thread and I don't want to open a can of worms here, but... I can understand the reasoning behind what they are doing, but perhaps they are taking things in the wrong direction. Our [email protected] email address is just that, abused. Our [email protected] mailbox gets probably 500+ spams a day with maybe 2-3 legit emails that we need to look at. Sure we could run anti-spam measures on the [email protected] address but that probably isn't the way to go since most complaints to [email protected] are forward spam messages which could be marked and then missed. I think making a reporting page that requires jscript and such is a little over the top, but I don't think a simple HTML standard web form is out of the question. We've not gone this route yet, but we may head that way since I think the actual legit concerns of our [email protected] address are getting lost in the fray. Having our techs/engineers go through the [email protected] box every day to play hide and seek is a bit of an agonizing task that nobody really wants, especially at the volume it is today. If there was a standard that worked for this, we would certainly follow it. As it is today, we have got to find something simple that works for the legit issues and something that doesn't burn up so many engineer/tech cycles. -- Robert Blayzor, BOFH INOC, LLC [email protected] PGP: http://www.inoc.net/~dev/ Key fingerprint = 1E02 DABE F989 BC03 3DF5 0E93 8D02 9D0B CB1A A7B0 YOUR PC's broken and I'VE got a problem? -- The BOFH Slogan
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