North American Network Operators Group
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Re: Lazy network operators

  • From: Stephen J. Wilcox
  • Date: Sun Apr 11 15:29:45 2004 
On 11 Apr 2004, Paul Vixie wrote:

> on the other hand, i just want to say, many isp's are in business to make
> money not save the world, and if a stronger AUP would mean fewer customers,
> then the management team is going to have a very hard time justifying a
> stronger AUP to their shareholders.

Surely no coincidence then that their change in abuse policy occurs at a time 
when they are cutting customer support by 30%:

http://www.theregister.co.uk/2004/04/07/ntl_jobs_cut/

Theres a followup discussing their poor CS queue times:

http://www.theregister.co.uk/2004/04/08/ntl_jobs_union/

so it seems when the going gets tough, the staff perceived to be non-essential 
(indirect to the revenue stream) are going! 

No surprise I guess

Steve