North American Network Operators Group

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Re: Lazy network operators

  • From: Jeff Workman
  • Date: Sat Apr 10 23:50:35 2004




--On Saturday, April 10, 2004 8:30 PM -0700 Dan Hollis <[email protected]> wrote:

exodus for example had a hands off policy, dont do a single thing until
law enforcement arrives with a search warrant.
While this might be a PITA for everybody, I don't see why everybody wants to chastise NSPs for this practice, especially NSPs that are/were telcos. Isn't this more or less the way telcos have dealt with abuse issues for decades?

I used to work for a very small (~10k dialup customer) ISP, and at the time our abuse policy was "if somebody complains, and you can find *something* in the logs, then lock the account." Then I went to work for a so-called "Tier-1" and learned in short order that this policy does not scale, especially when abusive customers with DS3s are waving around fully loaded lawyers.

-J

--
Jeff Workman | [email protected] | http://www.pimpworks.org