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AS3561 - lights are on but nobody's home?

  • From: Mike Lewinski
  • Date: Mon Mar 15 21:53:01 2004

I know that C&W was supposed to close their US ops, and then it went to re-org and became C&W America or something of the sort, but does anyone here have a clue as to their new support info? Because just a week or so ago 800-486-9932 got me to a real human for support, and now it just rings and rings.

And....

$ dig www.cw.net @ns.cw.net

; <<>> DiG 9.2.2 <<>> www.cw.net @ns.cw.net
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35298
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;www.cw.net. IN A

;; AUTHORITY SECTION:
cw.net. 600 IN SOA ns1.cw.net. hostmaster.cw.net. 2004031502 3600 600 3600000 600

;; Query time: 48 msec
;; SERVER: 204.70.128.1#53(ns.cw.net)
;; WHEN: Mon Mar 15 19:40:25 2004
;; MSG SIZE rcvd: 79

So, anyone else using C&W who might know how I can report a flapping BGP session & open a ticket?

TIA,

Mike