North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: UUNet Offer New Protection Against DDoS
They also are not guaranteeing that opening up the ticket won't take more than 15 minutes. I know a number of networks (when they hear you want to open a ticket for something important), put you on hold, call/page whoever it is and then take 10 minutes to open a ticket. I know I may be nitpicking, but having been on hold BEFORE I've opened a ticket doesn't make me very happy with time-sensitive SLAs. DJ Lumenello, Jason wrote: No, but it sounds like SLA payouts are made in the event that they fail to respond in 15 minutes after a call is made. Maybe I am misinterpreting their SLA, but this seems much different then offering blanket payments for DoS down time. I will give them credit for guaranteeing a response in 15 minutes or less. Now is a response the opening of a ticket or the null routing of the attack traffic in 15 minutes? Jason-----Original Message----- From: Suresh Ramasubramanian [mailto:[email protected]] Sent: Wednesday, March 03, 2004 7:21 PM To: Randy Bush Cc: [email protected]; Lumenello, Jason Subject: Re: UUNet Offer New Protection Against DDoS Randy Bush [3/4/2004 6:40 AM] :i think the north american idiom is putting your money where your mouth is.Thank you. That's exactly what I was driving at. Hmm.. one of the people in that "we've been doing this too" thread was XO. Do I take it then that XO provides for DDoS downtime in its SLA? -- srs (postmaster|suresh)@outblaze.com // gpg : EDEDEFB9 manager, outblaze.com security and antispam operations
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