North American Network Operators Group

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Re: T1 Customer CPE Replacement?

  • From: Scott McGrath
  • Date: Mon Feb 23 16:13:47 2004

Have you tried a softnet depot maintenance agreement.  This entitles you
to IOS upgrades but H/W replacement is some negotiated percentage of list

The other guys _may_ be cheaper in the short run but hardware replacement
is always like having a root canal cant speak for Netopia but I have
dealt with Adtran ended up buying a spare DS3 CSU/DSU because of the

Cisco has many warts but they do honor their maintenance contracts unlike
some other vendors who I have had the misfortune of dealing with.

                            Scott C. McGrath

On Mon, 23 Feb 2004, Claydon, Tom wrote:

> Hello,
> We're looking for a good replacement for fractional T1 customers with Cisco
> 1600-  & 1700-series routers as their CPE. They are good routers, but the
> ongoing support costs are an issue, and we need to replace them ASAP.
> Someone had mentioned several CPE vendors, such as Adtran and Netopia. Are
> there any others, and does anyone have any pros/cons of what they're
> familiar with?
> Thanks,
> = TC
> --
> Tom Claydon, IT/ATM Network Engineer
> Dobson Telephone Company
> phone: (405) 391-8201  cell: (405) 834-0341