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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Verizon mail troubles
Speaking on Deep Background, the Press Secretary whispered: > > > Personal Favorite: > > We put a move order in with VZ for June 12, then rescheduled to July 12 > (we were moving across the st.) of this year. On May 12 we come in and > discover that half our lines don't work. After 4 hours on the phone, it > turns out they took exactly half our lines (interestingly enough > 1,3,5,7,etc.) and moved them across the street, and wired them into the > phone block for what was to be our neighbouring office. People calling > us got a furniture consulting firm half the time. It took me 5 days to > get all our lines back where they belonged, as when they moved them back > they decided to leave a couple there and then not acknowledge the > problem, only to move again finally in July and have them forget to move > a couple lines over. Reminder: All the above and most of the previous horror stories are TARIFFED services. You can and should write them up and submit them to your state PSC, with a cc: to the FCC. I don't claim that this magically solves things, but in all things political, a *paper* record never ever hurts. Some PSC's are far better than others about reviewing same & acting. And while the current FCC is unlikely to do much, come next election there may be a different team on top....but your complaint is still on file. -- A host is a host from coast to [email protected] & no one will talk to a host that's close........[v].(301) 56-LINUX Unless the host (that isn't close).........................pob 1433 is busy, hung or dead....................................20915-1433
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