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AOL web troubles.. New AOL speedup seems to be a slowdown

  • From: Nicole
  • Date: Thu Jan 29 19:06:00 2004

Any AOL people around?


 In the past few days our AOL users have been reporting serious problems
accessing images to their accounts on our picturesharing site Picturetrail.com 
 The images show up as broken images (red x) in their browsers about 30% of
the time. They also report almost total failure when trying to upload images
to their accounts.  We however are seeing a slow AOL low data network that we
feel is causing the problems. We have not received any such complaints from
non-aol users. 
 We have replicated the problems using our AOL test accounts. No
such problems occur when using a non-AOL internet connection.

 Below is the traceroute from an AOL users IP to the Abovenet datacenter in
San Jose California where our servers are located.

 I just heard that they are now offering some new speedup technology.. Hence
probobly more web caching. Anyone else having these types of issues? And 20
hops to get to a proxy.. at that speed?



traceroute to 64.12.96.107 (64.12.96.107), 30 hops max, 40 byte packets
 1  inside.fw1.sjc2.mfnx.net (208.184.213.129)  0.359 ms  0.276 ms  0.427 ms
 2  99.ge-5-1-1.er10b.sjc2.us.above.net (64.124.216.11)  0.529 ms  0.564 ms 
0.538 ms
 3  so-1-0-0.mpr3.sjc2.us.above.net (64.125.30.97)  0.547 ms  0.581 ms  0.578
ms
 4  so-0-0-0.pr1.sjc2.us.above.net (64.125.30.30)  0.594 ms  0.708 ms  0.572
ms
 5  sl-gw19-sj-3-0.sprintlink.net (144.228.44.145)  1.146 ms  1.185 ms  1.114
ms
 6  sl-bb23-sj-4-0.sprintlink.net (144.232.0.249)  1.509 ms  1.307 ms  1.227
ms
 7  sl-bb24-sj-14-0.sprintlink.net (144.232.3.222)  17.685 ms  16.042 ms 
5.352 ms
 8  sl-bb20-ana-6-0.sprintlink.net (144.232.20.100)  11.036 ms  11.128 ms 
11.208 ms
 9  sl-bb24-ana-13-0.sprintlink.net (144.232.1.138)  11.110 ms  12.263 ms 
11.081 ms
10  sl-st21-la-14-0.sprintlink.net (144.232.20.126)  14.179 ms  12.567 ms 
14.047 ms
11  pop1-las-P5-2.atdn.net (66.185.150.253)  10.689 ms  10.538 ms  10.596 ms
12  bb2-las-P0-0.atdn.net (66.185.137.130)  10.704 ms  10.541 ms  10.737 ms
13  bb2-sjg-P7-0.atdn.net (66.185.152.23)  10.442 ms  10.565 ms  10.469 ms
14  bb1-sjg-P2-0.atdn.net (66.185.153.26)  54.948 ms  125.951 ms  227.168 ms
15  bb1-ash-P14-0.atdn.net (66.185.153.58)  286.153 ms  83.629 ms  83.592 ms
16  bb1-rtc-P4-0.atdn.net (66.185.152.157)  216.817 ms  132.213 ms  201.491
ms
17  pop1-rtc-P14-0.atdn.net (66.185.140.97)  83.479 ms  83.383 ms  83.268 ms
18  dar1-mtc-S0-0-0.atdn.net (66.185.143.114)  83.535 ms  83.708 ms  83.631
ms
19  172.21.44.66 (172.21.44.66)  83.718 ms  83.729 ms  83.749 ms
20  cache-mtc-af06.proxy.aol.com (64.12.96.107)  83.886 ms  83.982 ms  84.020
ms
--------------------------------------------------------------------------------

 Thanks for any assistance!!
  

  Nicole