North American Network Operators Group
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Re: Verizon mail troubles

  • From: Bob Snyder
  • Date: Wed Jan 28 23:15:10 2004 
Andy Dills wrote:
Verizon? Colo? ISP?


Probably should have expressed that more clearly. Not colo'ing at Verizon, but an Internet colocation facility that also provides it's customers with T1 and Frame Relay connectivity to the Internet.

But they've never had a sonet outage once in our entire time of doing
business with them. So they do employ competent people. Plenty of them.
But they aren't concerned with IP or SMTP.


This is in NJ, also "native" ex-Bell Atlantic territory. And I agree they have competent people... But I would dispute "Plenty of them." In fact, I think this is where I saw the biggest problem: getting a response from a Verizon tech in a reasonable time when dealing with an outage. Most of the outages were "last mile" type outages, but we did have them mess up some frame relay connections out of the blue with a broken switch configuration.

And if it should be a circuit from NJ to PA via their special "conduit" between the LATAs, it became a finger-pointing nightmare, since the NJ group would say it's the PA group, who'd disagree, and then there's the group responsible for the conduit, which is a separate group from either of them.

And to be fair, this colo facility wasn't that large, buying T3's worth of T1's at a time, whereas the place I was at before had around 6-10K data and voice circuits worldwide that they managed, and the major IXCs had on-site personnel. But even without the on-site folks involved, dealing with the IXCs was a much better experience, more "polished," with good SLAs and escalation paths.

Sorry, didn't mean to hijack a search for a Verizon Internet admin. :-) We now return you to your mail/worm discussion, already in progress.

Bob