North American Network Operators Group
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Re: Need Contact at RoadRunner

  • From: Suresh Ramasubramanian
  • Date: Fri Dec 05 18:51:46 2003 
[email protected]  writes on 12/5/2003 7:24 PM:


did not even record whey thy blocked him. Not only should they have recorded
it but perhaps had a location where Tom could find that:
 1. He's being blocked
 2. Why he is being blocked with particular example of abuse that caused it
 3. How long will block last or what steps he should take if he corrected
    the problem to notify and get the block removed
Roadrunner bounce messages are quite verbose and explanatory. And http://security.rr.com has a lot more.

[micah mcneily]

I have also had some blocking taking place.  Mail was sent to spamblock @
rr.com two days ago without any response although we did have ticket
generation.
They say to email [email protected] at http://security.rr.com/mail_blocks.htm

I do guess they should automate a lot of their unblocking process as well - especially unblocking the open relay / open proxy type blocks, that can be trivially automated (click here to schedule a retest of your IP, etc). That might cut down on a whole lot of their load.

srs

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