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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Need Contact at RoadRunner
"Tom (UnitedLayer)" wrote: > > So, I got an e-mail back from RR after I posted here. > They claim to have no specific record of why we were blocked, so they > removed it. They said it was probably DOS or a Mailbomb, both of which we > would have squelched IMMEDIATELY. > > Frankly, I think that its pretty poor practice to block someone and not > tell them, especially when contact information is clearly available > everywhere. We've got e-mail, various phones, and INOC-DBA, so its not > that hard to get ahold of us :) I have no idea wahta the facts are here, but as a general statement I'd point out that some of us have recently been in a free-fire zone with more than we can handle coming at us from everywhere. A reasonable reaction to protect own-turf is to plug up holes as you identify the local end of it and wait to see if anybody cares about it after the fire-fight. The likelyhood of being able to contact anybody competent and sympathetic is not worth the time and effort the attempt takes. The usual response back when I thought I should try was "you are not our customer...." with the common alternative being "Please reboot and see if that clears it up." YMMV
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