|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Finding clue at comcast.net
On Thu, 9 Oct 2003, Howard C. Berkowitz wrote: > At 9:29 AM -0500 10/9/03, Austad, Jay wrote: > >Comcast's phone support department is the *worst*, WORST, I've ever dealt > >with. I think they are outsourced, they have to go by a script, and many of > > On the couple of occasions where I got escalation, I once had an > informal conversation with a 3rd level. Their phone center is in > Halifax, NS -- didn't find out if it is outsourced or not. While the Anybody know to what extent Comcast and the old MediaOne/ATTBI customer support organizations have been merged? All of this sounds like classic MediaOne/ATTBI. I'm on the local cable board, which gets me a few phone numbers one level up the escalation chain, but still.... I do remember a few months back, on the weekend, hiking in the woods, when I got a callback from a tech. in Candada, who was also calling from his cell phone on his day off. This was part of a 6-month, ongoing problem that turned out to result from a memory leak in the nearest poletop box serving my home - it turns out that this specific box hadn't received the upgrade that fixed a problem that the industry knew about for a year. Sigh... Miles Fidelman
|