North American Network Operators Group
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Re: Windows updates and dial up users

  • From: Owen DeLong
  • Date: Mon Sep 22 13:08:48 2003 


Ok then different idea, assuming that we're all agreed its MS's
responsibility  to ensure users are patched promptly and without extra
cost to the end user.




The problem is that while we agree, Micr0$0ft does not. They feel they
should

have no "responsibility" whatsoever to the end user beyond cheerfully
refunding

their money if they decide to stop using Windows. They are of the opinion

that they are patching these things out of the goodness of their hart as a

favor and in the interests of above-and-beyond customer service.



I do not understand why people continue to do business with such an arrogant

self-serving organization which has repeatedly demonstrated a completely

a-moral approach to business.



Just my opinion.



Owen