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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: TNT issues "workaround"
On Mon, 25 Aug 2003, Ejay Hire wrote: > In response to this, I'd like to comment on Lucent's excellent response > to this issue. Never before have I seen such an effective application > of hear-no-evil, see-no-evil, and speak-no-evil. While other vendors > were wasting our time sending out notifications of bugs / > vulnerabilities with workarounds / fixes, Lucent's response was much > more efficient and eloquent. We had a slightly different twist on ours - "There is a known issue, and it can be fixed with a configuration change. For $20K we will tell you what it is". That kind of support demands repeat business. I certainly understand the value of a support contract and generally believe in them. I would have expected more common curtesy after the millions we had spent on these products though. At any rate, we applied the greatly appreciate filters supplied on this list and we also determined that we only had issues with certain TNTs, ones with the 4-port Ethernet card. We replaced these cards with the 5-port cards, and all of the issues with away. andy -- PGP Key Available at http://www.tigerteam.net/andy/pgp
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