|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: We have a firewall (was Re: Pakistan government orders ISPservice level agreement)
Well I'll say that I got great help from Chris on the nanog list on more than one occasion even when it wasn't a security issue he pointed me in the proper location. Turned out to not even be a UU problem but they helped beat up on a closer transit provider anyway. However the noc I called to start the process was just awful. Litterally told me "If you wanted help you should have bought servic from us". Actually had me thinking for a while of just buying a ds0 or something from them and giving it to my kids or something for a goof just so I could say Yes, I'm a customer! ----- Original Message ----- From: "John Payne" <[email protected]> To: <[email protected]> Sent: Tuesday, May 06, 2003 7:43 PM Subject: Re: We have a firewall (was Re: Pakistan government orders ISPservice level agreement) > > > > --On Tuesday, May 6, 2003 17:25 -0700 Scott Granados <[email protected]> > wrote: > > > > > Unless you actually call UUnet and your not a customer, God help you then. > > I don't know why people keep saying that. I've spoken to UUnet many times > on security issues, sometimes as a customer, sometimes not, and every time > I've gotten exactly the response I wanted and support above and beyond what > I needed. > > Hell, I even got a lot of support when it was "my friend over here claims > to be under attack". > > Am I lucky, or are others just repeating what they want to hear? >
|