North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: OT: level3 contact
On Wed, Mar 05, 2003 at 04:40:49PM -0500, Andy Dills wrote: > > On Wed, 5 Mar 2003, Kris Foster wrote: > > > > > Can someone clueful at level3 please contact me about bgp. We are a > > > > customer, and phone calls and email have failed to get us a contact. > > > > > > WOW...you're a _customer_ and you can't get somebody on the phone? > > > > 'get somebody on the phone' or 'get someone with BGP clue on the phone' > > Either and both. I'm sure L3 has people outside of their core engineering > group that understand BGP. > > Ok, so maybe he's looking to start running BGP. I could understand not > being able to get somebody on the phone without effort when trying to get > things running the first time (but with multiple emails and calls, it's > still inexcusable). However, if you're already exchanging routes with > them, there's no excuse for not being able to get somebody who understands > BGP on the phone. Customer install engineers industry-wide are always flakey at best. It isn't in their job description to be on call 24/7 in case you have an emergency late-night installation. Besides, it's scarey enough knowing that they have enable. -- Richard A Steenbergen <[email protected]> http://www.e-gerbil.net/ras GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)
|