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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Blocked by msn.com MX, contact for MSN.COM postmaster ?
Does anyone have a contact at msn.com that will respond to a situation similar to this thread? Our email queries to support/abuse/etc @msn.com have gone unanswered. We have a class C allocated from one of our /16's that has been blocked by MSN without any prior warning/notice from them. Unfortunately for our customers, this class C is heavily subneted and their efforts to block a potential spammer is akin to throwing the baby out with the bath water. a /32 I can understand, but a /24? Why not a /23 or heck a /8 - carpet bomb everything... We have *always* been responsive to spam complaints so to be blocked without any contact/notice is a bit disconcerting. I'm as anti-spam as they come, but this is a bit extreme... Darin > I'm actually dealing with the same issue as we speak. Out of racks of > web servers doing shared hosting, MSN decided to block the eth0 on one > of our Linux boxes. I called a friend and was given a direct number to > level 3 MSN technical support; they are the last tier of support you can > speak to about technical issues as they forward everything via email to > the MSN NOC. > > Tier 3 support #: 877.606.9433 > > I spent sometime on the phone with an engineer (?) Jerry (Gerald) Jones > at the above number. If you'd like you can reference my ticket number > (103316949), which should have numerous comments on it and all the > details concerning the SMTP relay issue at hand. > > FYI: MSN's email addresses are useless; I tried [email protected], [email protected], > [email protected] & [email protected] to no avail. > > Hope this helps. Still waiting for the issue to be resolved though, > ticket was created 4+ hours ago. > > Todd Mitchell > ProNIC Solutions > > > | -----Original Message----- > | From: [email protected] [mailto:[email protected]] On > | Behalf Of Mark E. Mallett > | Sent: Wednesday, January 29, 2003 5:44 PM > | To: Miquel van Smoorenburg > | Cc: [email protected] > | Subject: Re: Blocked by msn.com MX, contact for MSN.COM postmaster ? > | > | > | > | On Tue, Jan 28, 2003 at 11:49:16AM +0000, Miquel van > | Smoorenburg wrote: > | > > | > I found out that our outgoing SMTP servers have been blocked by > | > the msn.com MXes. In a nasty way, too -- no SMTP error, the TCP > | > connection is simply closed by them immidiately after > | establishing it. > | > We're not listed on any RBL/DNSBL and have an active abuse desk. > | > > | > I mailed [email protected], [email protected], [email protected], > | > but didn't get a reply from any of them. Does anyone here know > | > who to talk to ? > | > | I'd be interested in knowing what you find out. We observed the same > | thing a while ago from one of our mail servers-- but just one. > | Connection drops immediately, no clue given as to why. However, from > | another mail server just a few IP numbers away (in the same /24), the > | connection goes through just fine. The workaround was obviously to > | configure the first mail server to relay mail for msn.com via the > | second one, and to try to get Microsoft to tell us what was up. No > | luck on that last front though. > | > | -mm- > | > | > > > >
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