North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Network Operations "Metrics"
From: "ren" *top post corrected* > At 08:54 PM 2/3/2003 -0800, Bill Woodcock wrote: > > > On Mon, 3 Feb 2003, Pete Kruckenberg wrote: > > > What systems/processes do you use to track all of this > > > information, and associate it to overall business success? > > Customers Happy + (Bean Counter Happy && Bean Counter != Crook) + Time = Overall Business Success One shouldn't make the model too complex. Know your customers and what they want. Temper that with proper evaluation of cost (ie, don't run at a loss by giving customer bandwidth for free). This is no different than any other business, and I've yet to see a company with an SLA perform better than a company without an SLA that cared about their customers. > >I assume this was a rhetorical question, since you know as well as I do > >that all major telcos fly by the seat of their pants. > > > > -Bill Define major. Are you saying that Rural ILECs aren't major telcos? > > I can assure you that is absolutely false Woody. > -ren > Do you represent a major telco? If so, were you flying by the seat of your pants when you top posted? :) Everyone flies by the seat of their pants. If there was a single proven way, we wouldn't need nanog or have any of the issues that are prevelant today. -Jack
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