North American Network Operators Group
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RE: RFI Pointers to technical organisation layouts

  • From: Kris Foster
  • Date: Wed Nov 06 09:55:19 2002 
> I'm looking for the layout of the technical organisation 
> within service providers. Charts with role definitions, related and/or
> critical processes, inter-departement communications, chain 
> of command, breakout within major units, relation between
> NOC/engineering/billing/service turnup/etc, basically 
> anything I can get my hands on.

http://www.amazon.com/exec/obidos/tg/detail/-/0852969821/qid=1036594290/sr=8
-1/ref=sr_8_1/002-7468082-2679216?v=glance&s=books&n=507846

Carrier Scale IP: Designing and Operating Internet Networks
by P. Willis (Editor)

This book contained various examples of BT's organization..

Kris