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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: need opinions re: contact methods for a [email protected] alias
> Hi there > > Over the years I've seen a few very odd methods for dealing with a [email protected] > email address. I've always had the mindset that: > > 1) individual users are subscribed to a list/alias for [email protected] > 2) it's _never_ a single/shared "account" > 3) it _always_ accepts plaintext email, at the least, for reporting > problems. > > recently I've been seing more of the "single account" that some poor sod > on shift uses, and now I've seen it all - an isp who won't accept > plaintext email to their [email protected] list, but instead want the person sending > the report to go to a webform and fill it in. All mail should go to an integrated ticketing system. Any of the well-known addresses should simply open a new ticket. Whatever way the tickets are handled internally, be that a plaintext email, shared mailbox, single mailbox, web-form, fax-to-someone-who-replies-by-commenting-on-margins, should never affect how one can report a problem or contact a company. Alex
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