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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Popular trouble ticket management system for IP NOC
On Thu, 19 Sep 2002, Yu Ning wrote: :: Have any idea of the current popular trouble ticket system for the NOC ? :: The system used to accept, dispatch, close, store and search trouble :: ticket or customer case ? It's pretty much a NOC work flow system, :: but more focused on IP NOC. :: Definitely check the archives, this comes up often: http://www.merit.edu/mailinglist/mailarchives/old_archive/ I've seen everything from $100 pc's running RT to multimillion dollar distributed remedy installs used successfully. I personally use RT 1.0, and like it. RT is available at: http://www.bestpractical.com -jba __ [[email protected]] :: analogue.networks.nyc :: http://analogue.net
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