North American Network Operators Group
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RE: Popular trouble ticket management system for IP NOC

  • From: Michael Hallgren
  • Date: Thu Sep 19 03:13:13 2002 
Hi Yu,

>Hi nanog,
>
>Have any idea of the current popular trouble ticket system for the NOC ?
>The system used to accept, dispatch, close, store and search trouble
>ticket
>or customer case ? It's pretty much a NOC work flow system, but more
>focused
>on IP NOC.
>
>So what's the popular one ? How about HP help desk, or CA ?  Any other ?
>

Maybe URL:
http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/
would be of interest to you.

mh

>
>thanks for any input.
>
>Yu Ning
>______________________________________
>
>(Mr.) Yu Ning, Vice Director
>Networking & Engineering Dep.
>North Telecom BU, China Telecom
>Beijing, P.R.China +86-10-66501239
>Personal Page-> http://navidog.126.com
>______________________________________