North American Network Operators Group
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Popular trouble ticket management system for IP NOC

  • From: Yu Ning
  • Date: Thu Sep 19 02:48:59 2002 
Hi nanog,

Have any idea of the current popular trouble ticket system for the NOC ?
The system used to accept, dispatch, close, store and search trouble
ticket
or customer case ? It's pretty much a NOC work flow system, but more
focused
on IP NOC.

So what's the popular one ? How about HP help desk, or CA ?  Any other ?


thanks for any input.

Yu Ning
______________________________________

(Mr.) Yu Ning, Vice Director
Networking & Engineering Dep.
North Telecom BU, China Telecom
Beijing, P.R.China +86-10-66501239
Personal Page-> http://navidog.126.com
______________________________________