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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: AT&T NYC
It would also be interesting to know which backbone/core product requires a reboot to activate OSPF configuration changes. Sounds like something one should stay away from. Pete Frank Scalzo wrote: > > Whoops! 2 hours to find routers w/o an IGP tsk tsk. > > Dear AT&T IP Services Customer, > > Please be advised of the following: > > Date: 8/28/02 > Customer Care TT#: 1070909 > Start of Impairment: 14:56 ET > End of Impairment: 16:52 ET > > On behalf of AT&T, we would like to extend our apologies for any inconveniences to your business caused by the > service impairment and delay in restoring your service. > > AT&T IP Services customers with traffic routed through our Chicago backbone routers may have been affected by > this impairment. > > Our Network Engineers found that OSPF* network statements were missing from two backbone routers, causing the > routing issues that customers were experiencing. AT&T Network Engineers manually reloaded the OSPF network > statements and then proceeded to reboot the routers in order for the changes to take effect. > > The network statements were mistakenly deleted during a routine configuration update to our backbone routers. > Management has been made aware of these findings and appropriate actions will be taken to ensure this situation > does not re-occur. > > Prior reported information was leading the AT&T Network Engineers to believe that there were issues with the route > reflectors being out of synch. However, this was only symptomatic of the problem stated above. In other words, due > to the missing network statements, the route reflectors were not advertising certain networks; therefore traffic was > not properly routed. > > It is AT&T?s goal to provide the highest level of service to our customers. > We appreciate your business and look forward to continuing our relationship in the future. > > *Routing protocol (Open Shortest Path First) > > Depending on the particular IP access services to which you are subscribed you may also find additional information > as it becomes available at: > > AT&T MIS: > https://mis-att.bus.att.com/ > > AT&T VPNS: > http://www.vpn.att.net > > If you require further information, please feel free to contact AT&T at: > > AT&T MIS: 1-888-613-6330 > AT&T VPNS: 1-888-613-6501 > > Thank you for using AT&T. > > Sincerely, > > The AT&T Customer Care Team > > -----Original Message----- > From: Matt Levine [mailto:[email protected]] > Sent: Wed 8/28/2002 6:21 PM > To: Mike Tancsa > Cc: Wes Bachman; [email protected] > Subject: Re: AT&T NYC > > On Wednesday, August 28, 2002, at 04:17 PM, Mike Tancsa wrote: > > > > > > > route-server.ip.att.net is not currently reachable, but AS15290's > > router server is for those who want a view on things... > > Interestingly enough, ATT is announcing 12.0.0.0/23 to BBN (and nobody > else, including AS7018 internal).. > > > > > route-server.east.attcanada.com. > > and > > route-server.west.attcanada.com. > > > > which come in handy :-) > > > > ---Mike > > > > At 04:11 PM 28/08/2002 -0400, Mike Tancsa wrote: > > > > > >> I am seeing this as well. One of my upstreams (AT&T Canada- 15290) > >> has connections with AT&T US (7018) in Chicago and Vancouver. > >> Chicago seems to have disappeared for me and all traffic bound via > >> that path is going via Vancouver now. > >> > >> ---Mike > >> > >> At 02:52 PM 28/08/2002 -0500, Wes Bachman wrote: > >> > >>> Bryan, > >>> > >>> There is a known AT&T outage in Chicago currently. Could this be > >>> effecting you in some way? > >>> > >>> -Wes > >>> > >>> On Wed, 2002-08-28 at 14:44, Bryan Heitman wrote: > >>> > > >>> > Anyone seeing any problems with ATT in new york? > >>> > > >>> > > >>> > Best regards, > >>> > > >>> > > >>> > Bryan Heitman > >>> > Interland, Inc. > >>> -- > >>> Wes Bachman > >>> System & Network Administration, Software Development > >>> Leepfrog Technologies, Inc. > >>> [email protected] > > > > > -- > Matt Levine > @Home: [email protected] > @Work: [email protected] > ICQ : 17080004 > AIM : exile > GPG : http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x6C0D04CF > "The Trouble with doing anything right the first time is that nobody > appreciates how difficult it was." -BIX
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