North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Hovercraft for deliveries to the fifth floor loading dock (was Re: Your mail)
Patrick, Yes, really! That's what the ERC is for. I guess the confusion is outside your email thread, which indicates as such... But yes, the single point is supposed to be the ERC. Feel free to contact me with specifics... -Jay On Tue, Aug 20, 2002 at 05:29:43PM -0700, Patrick wrote: > > On Tue, 20 Aug 2002, Jay Adelson wrote: > > > 2) Customers are given one point of contact they can call for anything. > > I'm your customer and I'm telling you that I haven't been and when I've > specifically asked for a single point of contact I've been told that I > need to contact a variety of people based on what it is I need. > > > You know, it's that game... if you do what one person wants it annoys > > another... So therefore, just like engineers love to call their favorite > > go-getter of the day, it's ok for customers to call account reps, SEs, > > or even network engineers and folks like me. We don't care. > > Really? > > --------------------------------------------------------------------------- > From: "Christina Canady" <[email protected]> > CC: "Duane MacKenzie" <[email protected]> > Subject: RE: Packing Slips > Date: Fri, 2 Aug 2002 14:43:56 -0700 > > I believe Duane has responded regarding the packing slips. > > On another note, all correspondence to the IBX needs to go through me or > the ERC in the future. We ask all our customers not to call or email the > IBXes directly. > > Thank you, > > CC > -------------------------------------------------------------------------- > > I invite you to take any further correspondence regarding this issue > private, and look very forward to your response. > > /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\ > Patrick Greenwell > Asking the wrong questions is the leading cause of wrong answers > \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/ > > -- [ Jay Adelson [email protected] ] [ Founder, Chief Technology Officer Work: +1-650-316-6000 ] [ Equinix, Inc., Mountain View, CA Fax: +1-650-316-6904 ]
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