|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: ticket tracking
WebTTS with quite a few modifications. If you know Perl or have an inhouse Perl Expert then I highly reccomend it. We have modified the script to the point that you can query tickets (we ported to run the ticketing system of a Postgresql database running on FreeBSD-source available to anyone that wants it (just e-mail me)) based on a great number of statements. We have also added pages to the system and have devided the system into different groups. For example; >From the main screen you can select to open a ticket with our Applications Development team, The help-Desk, our telcom group, or The Network group (well just one member there - ME!), or The Security group (oh, wait that's me too...LOL). I am further able to query our IP addressing system (North Star) from the WebTTS search screen, or vice versa. This is helpfull for when looking at entries for a particular IP address (I can pull the tickets and the North Star info at the same time). This is nice! Gerardo Gregory ----- Original Message ----- From: "Scott Granados" <[email protected]> To: <[email protected]> Sent: Wednesday, August 07, 2002 11:01 PM Subject: ticket tracking > > While we're talking about change management... > > What are people using for ticket tracking for support issues. Is it all > remedy or what do people like to use. > > Feel free to answer off list:). > > Scott > >
|