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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Deaggregating for emergency purposes
> > >1. Call their NOC. > > > > typical response: you're not our customer, go away. > > Typical response: You're not our customer, who are you? > I'm Omachonu Ogali with XYZ Networks, and I'd like to speak to > a network engineer regarding a routing problem. > -- Ah ok, please hold. > > Omachonu Ogali > [email protected] > http://www.informationwave.net Hum. I take ~4 calls each day for things that are some other ISPs problem. Folks are -politely- told that the issues are either with their ISP or someone upstream of their ISP. When they get pushy, I offer them a service contract. 99.999% (hey Sean, there are your five 9's!) of them then choose to work with thier ISPs. I suspect that you have more than enough clue to never have to give me a call, but if you do, be prepared to be re-directed... :) --bill
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