|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Maybe OT-Qwest DSL
Of course if a customer is down, it doesn't matter if you had the greatest network status page with 24/7 realtime updates, as their only method of finding out what is wrong is using the telephone to call you. At the same time. My cable provider has this issue. About once every 4 months (or every major major thunderstorm), theres a major island-wide outage. Since they have a very high market saturation, you now have thousands of people calling in to the call center. - James > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Johannes Ullrich > Sent: Wednesday, July 10, 2002 3:45 PM > To: Christopher J. Wolff > Cc: [email protected] > Subject: Re: Maybe OT-Qwest DSL > > > > > I just had a Qwest DSL tech tell me to go f--- myself. > > How did you manage to talk to them to begin with? They had > some larger outage this morning and the 888 number just > returned a busy signal all morning (I guess that's what you > get from not setting up a simple 'network status' > page) > >
|