North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: How important is IM? was RE: How important is the PSTN
Title: RE: How important is IM? was RE: How important is the PSTN > -----Original Message-----
It also allows other employees to ask/answer quick questions, have an impromptu engineering con-call (with hard copy!) without having to get someone to approve the cost, provide a support channel for customers (ever try to talk a dyslexic through a command line config? cut-paste is your friend...), and several other things that we find useful. In fact, every engineer in the company is told to get a hotmail account and load MSN Messenger when they come on board. IMHO, abuse of company resources should be handled in HR, not IT. Tools don't waste time, people waste time... James H. Smith II NNCDS NNCSE
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