North American Network Operators Group

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Trying to find a connectivity provider that wont go under (was RE: CAIS/Ardent and now Network Access Solutions)

  • From: John Palmer
  • Date: Thu May 30 17:33:36 2002

We are finally back. Hmm - Level3 is one of their transit providers:

BGP routing table entry for 199.5.156.0/23, version 531543
Paths: (4 available, best #1)
  Not advertised to any peer
  3356 13953
    209.244.2.230 (metric 200201) from 165.117.1.219 (165.117.1.219)
      Origin IGP, metric 4294967294, localpref 100, valid, internal, best
      Community: 2548:172 2548:344 2548:666 3706:153
  3356 13953
    209.0.227.37 (metric 270401) from 165.117.1.144 (165.117.1.144)
      Origin IGP, metric 4294967294, localpref 100, valid, internal
      Community: 2548:172 2548:264 2548:666 3706:154
  3356 13953
    165.117.69.46 (metric 340501) from 165.117.1.140 (165.117.1.140)
      Origin IGP, metric 4294967294, localpref 100, valid, internal
      Community: 2548:172 2548:267 2548:666 3706:132
  3356 13953
    165.117.52.198 (metric 340401) from 165.117.1.155 (165.117.1.155)
      Origin IGP, metric 4294967294, localpref 100, valid, internal
      Community: 2548:172 2548:302 2548:666 3706:161

Here is a question: How are folks here handling the environment today
where you rely on your connection but you keep getting handed (sold) off
from one provider to another and each one seems to be in worse financial
shape?

Who can one rely on for connectivity? In general and in the Detroit area?
I put out a request for bids on T-1's and all the national providers were
way too high, mostly because they have no local POPs. We really need to
be as close to the top as possible, not because of bandwidth needs, but
for reliability's sake.


John


On Thu, 30 May 2002, John Palmer wrote:

> CAIS sold our account to NAS. They did this about 5 months back. They are

NAS has been nothing but trouble.  We are (or were) a Covad reseller, first
direct through Covad, then through CAIS.

The first we heard our lines had been sold was when we called CAIS for
support and were transfered to NAS. A week after that, our customers
started getting e-mail that their accounts had been sold and they now were
NAS customers.  Except our CAIS explicitly stated they were NEVER to contact
our customers for any reason.

They appologized -- and a week later mailed out paper letters to all our
customers.

When our backhaul went down, it took them over 4 hours to even pick up the
ticket. It was in the same queue as regular DSL lines. It's been the same
with every circuit that goes down.  One hour plus hold times for support,
e-mail to support is answered days later.

We finally have a direct rep in corporate's cell number and put all tickets
in through him, but this is no way to run things.

The best was they wanted me to sign a contract adendum stateing that if any
bill was more than 10 days late, they would take our customers -- no
mention at all of dispute resolution. I laughed at them.

So, we don't place any more Covad orders, which is fine since no one wants
to pay those prices anyway, and we sell Verizon DSL.  Amazingly, Verizon DSL
has had far fewer hassels than Covad ever did.


==========================================================
Chris Candreva  -- [email protected] -- (914) 967-7816
WestNet Internet Services of Westchester
http://www.westnet.com/