North American Network Operators Group
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Re: Cisco quality

  • From: Stephen Sprunk
  • Date: Wed May 22 14:19:47 2002 
Thus spake "Rob Healey" <[email protected]>
> If C brand worked properly as shipped how would Cisco support
> services and other consultancys survive?
>
> It's a MUCH bigger market in consulting services and
> Rent-a-Expert than the initial hardware/firmware sales.

According to Cisco's last financial results call, services account for 17%
of revenue.  That's not quite a rounding error, but to say Cisco
intentionally ships bad hw/sw to collect on services (or for others to do
so) is way off the mark.

There are lots of services still necessary even when the sw/hw works as
advertised.  Training, Planning, Design, Implementation, Operations, etc.
just like any other industry.  Needing an architect and civil engineer to
build a skyscraper isn't a fault of the steel mill.

S