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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Cisco 7200 VXR with NPE-400 (was RE: The market must be coming back)
On Tue, May 21, 2002 at 04:55:51PM +0900, Gary wrote: > Richard: > > > And if^H^Hwhen you run into a really fun issue, don't even think > > about calling Foundry TAC after hours, all you'll get is someone's house > > with their screaming kids in the background. > > Our TAC is 24/7 and has been 24/7 for years. I work in the Support Center > for Japan. We have not gone 24/7 yet, but it is under investigation. > Sitting 2 feet from me is a gentleman who has been working with Foundry > products since '97. He has called almost every day since then and not once > has had the problem you described. I did not mention to him why I was > asking these questions and he is honest. Did you call the wrong number? > This looks a bit personal... I didn't say it wasn't 24/7, I just said it rang through to someones house with their screaming kids in the background on a regular basis. I do know how to operate a telephone, thanks. :) And it's nothing personal, I have actually been one of Foundry's biggest supporters compared to almost every other engineer I know. Everyone else gave up using them in layer 3 a long time ago. -- Richard A Steenbergen <[email protected]> http://www.e-gerbil.net/ras PGP Key ID: 0x138EA177 (67 29 D7 BC E8 18 3E DA B2 46 B3 D8 14 36 FE B6)
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